Effective date: 23rd May 2024
THE FOLLOWING TERMS AND CONDITIONS ("TERMS") ARE BOUNDED TO THE VISITORS TO THIS Application. KINDLY READ THE BELOW STATED TERMS CAREFULLY BEFORE PROCEEDING TO USE THIS SITE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE. IF YOU HAVE ANY QUERIES ABOUT THESE TERMS, PLEASE CONTACT :- support@bhurr.com
Mask group (whose registered Office no.202. matoshri plaza 2nd floor, Venus Corner,Shahupuri,Kolhapur.Maharashtra, India Pin-416003) (“Bhurrr”, “we”, “our” or “us”), acting as data controller, is committed to protecting and respecting your privacy. This notice (the “Privacy Policy”) is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via our platform accessible from the website www.bhurrr.com or our mobile applications (the “Bhurrr“).
This Privacy Policy (together with our Terms and Conditions, any other documents referred to in it and our Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We may collect and process the following data about you:
You may give us information, including information that can identify you or passengers for whom you book seats (“Personal Data“), when you use our Platform, by filling in forms on the Platforms (such as the sign-up form), when you enter into any of our competitions, promotions or surveys, when you correspond with us by phone, e-mail or otherwise, and when you report a problem related to the use of our Platform.
By continuing to use the Application, you acknowledge that your use of the Application's content is for personal, noncommercial use. Any links to third-party websites or Applications are administered exclusively as a convenience to you. We do not endorse the contents on any such third-party websites. We are not answerable for the content or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk.
The information you give us may include:
We will use the information we collect:
| PURPOSES | LEGAL BASIS |
|---|---|
| 3.1. to carry out our obligations arising from any contracts entered into between you and us or you and our business partners and to provide you with the information and services that you requested; | This processing is necessary for the performance of our mutual contractual obligations. |
| 3.2. to send you service-related information by email and/or text message and/or any other communication means (e.g. your booking confirmation); | This processing is necessary for the performance of our mutual obligations. |
| 3.3. to enable you to personalise your user profile on our Platform; | This processing is carried out with your consent. You can withdraw your consent at any time by deleting your information in your profile or by contacting our Community Relations service. |
| 3.4. to give you access to and to enable you to communicate with our Community Relations service; | This processing is (i) necessary for the performance of our mutual contractual obligations, or (ii) necessary for the establishment, exercise or defence of legal claims. |
| 3.5. to enhance our Community Relation service and train our customers agents through the record of your phone conversations with us; | This processing is based on our legitimate interest (to provide you a high quality customer support/to enhance our customer support). You can object to this processing during each contact. |
| 3.6. to ensure compliance with (i) applicable laws, (ii) our Terms and Conditions, and (iii) our Privacy Policy. Certain breaches that we regard as inappropriate may lead to the suspension of your account on our Platform. For these purposes, we may use technologies to automatically analyse your use of the Platform, including the content of your publications, in order to detect any behaviour that may constitute a violation on your part; | This processing is necessary (i) for the performance of our mutual contractual obligations, (ii) based on our legitimate interest (to prevent any circumvention of the rules in effect on our Platform), in which case you have the right to object, or (iii) for the establishment, exercise or defence of legal claims. |
| 3.7. to send you, by email and/or text message and/or any other communication means, in accordance with applicable laws and where required, with your consent, marketing materials and to make you suggestions and recommendations about goods or services related to our services that may interest you. We also use your data to target you in order to serve our ads on social media platforms or third-party sites, or to create exclusion lists for advertising messages. You can learn more about how these features work, and the data that we obtain about you, by visiting the relevant sections of the third party social media platforms or sites; | This processing is (i) based on your consent, you can withdraw your consent to receive commercial prospecting at any time by modifying your preferences in your profile, clicking on the unsubscribe link provided in each of our communications, or contacting our Community Relations service; or (ii) based on our legitimate interest (providing you with relevant advertisements); in this case, you have the right to object. For more information, please refer to Article 6 – Targeted ads and our communications sent by e-mail and/or text messages. |
| 3.8. to notify you, by email and/or text message and/or any other communication means, about changes to our services or accompanying you in the use of our services | This processing is necessary (i) for the performance of our mutual contractual obligations, (ii) for compliance with our legal obligations or (iii) the establishment, exercise or defence of legal claims. |
| 3.9. to verify the information contained in your Passport, Driving Licence, ID Card and other identity documents that may be collected from you at the time of registration or at any other time during your use of our Platform; | This processing is carried out (i) based on your consent within the context of obtaining the Verified Profile badge (in this case, you can withdraw your consent at any time by contacting our Community Relations service, (ii) for compliance with our legal obligations, or (iii) for the establishment, exercise or defence of legal claims. |
| 3.10. to administer our Platforms and for internal operations, including troubleshooting, data analysis, testing, research; | This processing is based on our legitimate interest (i.e. ensuring the security of our Platform and improving its features). |
| 3.11. to monitor customer relations and in particular to carry out (by email or phone calls) satisfaction surveys and studies including polls, product tests and statistics; | This processing is based on our legitimate interest (i.e. evaluate our Platform and the services we provide in order to improve them). You can object to this processing when contacted. |
| 3.12. to improve our Platform to ensure that content is presented in the most effective manner for you and for your device; | This processing is based on our legitimate interest (i.e. providing you with meaningful content). |
| 3.13. to allow you to participate in interactive features of our service, when you choose to do so, such as searching for trips around you based on your location or publishing trips based on your location; | This processing is necessary (i) for the performance of our mutual contractual obligations or (ii) based on your consent where required by law. In this case, you can withdraw your consent by disabling the access permissions directly in your phone’s operating system. |
| 3.14. as part of our efforts to keep our Platform safe and secure; namely for fighting against fraud; and | This processing is based on (i) our legitimate interest (fighting against fraud and ensuring the security of our Platforms), (ii) for compliance with our legal obligations, or (iii) carried out for the establishment, exercise or defence of legal claims. |
| 3.15. to measure or understand the effectiveness of advertising we serve, and to deliver relevant advertising to our users. | This processing is based on (i) our legitimate interest (i.e. measuring and optimising the efficiency of our advertising campaigns) or (ii) your consent where required by law. (You can change your cookie settings at any time. You can adjust them by simply going to the cookie settings displayed in the footer of the page or in your BlaBlaCar account settings.) |
4.1. When you use our services, some information about you is shared with the members of our communities or with bus transport operators distributed on our Platform, either on your public profile or during the booking process (e.g. we give your telephone number to the members with whom you will share a ride to facilitate the organization of your ride, your age is displayed on your public profile to help maintain a high level of trust among our members).
4.2. We may receive and send information about you, including your Personal Data, with other Bhurrr entities and affiliates, for the purposes outlined in this Privacy Policy.
4.3.We may disclose information about you to courts, law enforcement agencies, government or public authorities, tax authorities, or authorized third parties, if and to the extent that we are required to do so by law or in a good faith we believe that it is reasonably necessary to (i) respond to claims asserted against Bhurrr, (ii) to comply with legal proceedings, (iii) to enforce any agreement with our members such as our Terms and Conditions and our Privacy Policy, (iv) in the event of an emergency involving the danger of public health, death or physical injury to a person (v) in the framework of investigation or (vi) to protect the rights, property or personal safety of Bhurrr, its members or others
4.4. We are also working closely with third parties which may be the recipients of your Personal Data such as:
our business partners who may advertise our services on their websites;
our sub-contractors including in technical, identity verification and delivery services, or analytics providers.
4.5. We only share your Personal Data with any of these third parties mentioned in section 4.4 in the following cases:
4.6. In accordance with applicable law and where required with your consent (in this case you can withdraw your consent at any time by contacting our Community Relations service), we may combine information about you, including your Personal Data and cookie information, we send to and receive from our business partners. We may only use this information and the combined information for the purposes set out above.
4.7. We draw your attention on the fact that if you decide to share your information, including Personal Data, with us through our business partners’ connecting services, any of our business partners’ privacy policies and/or notices may also be applicable to you, in addition to this Privacy Policy. We do not control the collection and/or the processing of your information eventually made by our business partners on their own platforms.
5.1. We may read the messages you exchange with other members of our community through our Platform for fraud prevention, service improvement, customer support purposes, enforcement of the contracts entered into with our members (such as our Terms and Conditions). For example, in order to prevent the circumventing of our online booking system, we may scan and analyse messages sent through our Platform to check that they do not include any contact details or references to other websites and, where applicable, messages can be blocked, or totally or partially filtered.
5.2. We never scan or analyse your messages with other members of our community for commercial and advertising purposes. We may use automated methods to carry out the moderation of these messages, but no automated individual decision-making is performed in this regard.
In accordance with applicable laws and where required with your consent, we may use the information you give us on our Platform for electronic direct marketing purposes (e.g. (i) receiving our newsletters, (ii) receiving invitations to our events or other communications that we think may interest you or (ii) serving you with targeted advertising on social media platforms or third parties websites) based on your profile and inerests.
Where you have chosen a password which enables you to access your account on our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Any changes we may make to our Privacy Policy in the future will be posted on this page. Where appropriate, we will notify you or seek your consent. Please check back frequently to see any updates or changes to our Privacy Policy.